IT Service Desk Engineer

Location: Dubai, UAE

Contract: 12 months (extendable)

Overview

We are seeking an experienced IT Service Desk Engineer to provide on-premises technical support and endpoint lifecycle management for a large enterprise envir

IT Service Desk Engineer

Location: Dubai, UAE

Contract: 12 months (extendable)

Overview

We are seeking an experienced IT Service Desk Engineer to provide on-premises technical support and endpoint lifecycle management for a large enterprise environment. Only immediate joiners already present in UAE will be considered.

Key Responsibilities

• Provide 2nd/3rd line desktop and laptop support (imaging, OSD, troubleshooting).
• Support Windows operating systems and Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel).
• Perform OS deployment/upgrades, desktop/laptop imaging and patching activities.
• Use remote support tools for troubleshooting (SCCM Remote Control, Remote Assistance, etc.).
• Manage user accounts and systems via Active Directory; assist with basic network troubleshooting (IP, DNS, DHCP, VPN).
• Log, triage and resolve tickets within the ITSM/ticketing system; escalate per process.
• Contribute to knowledge base articles, runbooks and deployment documentation.

Required Experience & Skills

• ~10 years of IT support experience with strong on-premises exposure (desktop/server imaging and lifecycle).
• Advanced knowledge of Windows OS; macOS familiarity is an advantage.
• Hands-on experience with SCCM/OEM imaging tools and OS deployment projects.
• Solid Active Directory, basic networking concepts and Microsoft 365 application knowledge.
• Proven experience working in a busy technical support environment and using ITSM/ticketing tools.
• Immediate joiners located within the UAE only.

Benefits / Notes

• Enterprise client environment, 12-month extendable contract.
• Only candidates present in UAE (immediate joiners) will be considered.