About the job
Hiring Position : Customer Success Manager.
Location: Dubai, UAE
Min Experience: Minimum 3 years of experience in accounts management or customer success roles for a software company.
Job Brief:
Quale Infotech Inc. is a high-tech company spe
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About the job
Hiring Position : Customer Success Manager.
Location: Dubai, UAE
Min Experience: Minimum 3 years of experience in accounts management or customer success roles for a software company.
Job Brief:
Quale Infotech Inc. is a high-tech company specializing in AI services like Gen AI, Cloud, Intelligent Automation, custom AI solutions and digital consultancy. Our company has a presence in 4 continents and is the preferred AI partner for 200+ enterprises globally. Aiwozo, a product of Quale Infotech, is currently rated one of the top 5 Intelligent Automation tools globally by leading market analysts and is promoted by the Government of India.
We are looking for someone to manage our company's key client accounts. The individual should be able to form and maintain professional relationships, and follow through on contract closures and renewals. This is an exciting position with a fast-paced working environment. Individuals who are proactive and have a go-getter attitude are fit for this role.
Key Responsibilities & Duties:
- Handle 5-10 large accounts in the Middle East region
- Develop executive relationships country-level with Aiwozo clients leadership
- Managing communication between Aiwozo clients and internal stakeholders
- Staying on top of Aiwozo client’s needs, vision, IT roadmap, and any anticipated deviations
- Develop an in-depth understanding of the account, their business, and key stakeholders
- Accelerating partnership, revenue growth, and capturing new opportunities
- Pitch relevant services to Aiwozo clients
- Identifying and capitalizing on new markets by developing go-to-market strategies
- Track delivery timelines and quality to ensure the highest quality of deliverables are being delivered on time
- Presenting reports to senior management on account progress, goals, and quarterly initiative
Skills/Qualifications:
- Excellent interpersonal and communication skills (written and spoken)
- Understanding of the sales funnel and different stages
- Ability to meet tight deadlines without compromising on work quality
- Excellent presentation skills
- Strong negotiation skills, with the ability to follow through on client contracts
- Ability to analyze data and sales statistics and translate them into a better strategy
- Goal-oriented attitude with the pro-active working style
- Proficiency in client interactions with the closure of sales deals
- Must be self-motivated and have a sales-oriented mindset
- At ease with LinkedIn and other social media-based prospecting
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