Escalation Specialist – Dubai

Responsible for managing escalated customer issues, disputes and complaints related to automotive services. Conducts root-cause investigations, coordinates with customer service, technician teams and operations to provi

Escalation Specialist – Dubai

Responsible for managing escalated customer issues, disputes and complaints related to automotive services. Conducts root-cause investigations, coordinates with customer service, technician teams and operations to provide resolutions. Handles negative online reviews and ensures high customer satisfaction.

• Managing customer escalations and disputes
• Investigating complaints and identifying root causes
• Coordinating with internal departments for effective resolution
• Following up with customers to ensure closure
• Handling negative Google reviews professionally
• Providing feedback to improve service processes

Skills Required: Strong communication, analytical skills, customer service experience, escalation management background.