Escalation Specialist – Dubai
Responsible for managing escalated customer issues, disputes and complaints related to automotive services. Conducts root-cause investigations, coordinates with customer service, technician teams and operations to provi
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Escalation Specialist – Dubai
Responsible for managing escalated customer issues, disputes and complaints related to automotive services. Conducts root-cause investigations, coordinates with customer service, technician teams and operations to provide resolutions. Handles negative online reviews and ensures high customer satisfaction.
- Managing customer escalations and disputes
- Investigating complaints and identifying root causes
- Coordinating with internal departments for effective resolution
- Following up with customers to ensure closure
- Handling negative Google reviews professionally
- Providing feedback to improve service processes
Skills Required: Strong communication, analytical skills, customer service experience, escalation management background.
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