IT Technical Support Lead — Riyadh, KSA

Supervise technical support operations to ensure timely resolution of IT incidents and high service levels.

Key Responsibilities

• Lead the support team and manage escalations and incident workflows.
• Define

IT Technical Support Lead — Riyadh, KSA

Supervise technical support operations to ensure timely resolution of IT incidents and high service levels.

Key Responsibilities

• Lead the support team and manage escalations and incident workflows.
• Define support KPIs and ensure SLAs are met.
• Coach staff and improve troubleshooting processes and documentation.

Requirements

• Experience managing technical support teams and processes.
• Strong troubleshooting, communication and customer-service skills.

Why Join: Work on nationwide strategic initiatives and grow your career.