Addresses employee and vendor inquiries received through multiple support channels—including telephone, email, and helpdesk systems—with efficiency and professionalism; meticulously records all interactions requiring additional research, follow-up, o

Addresses employee and vendor inquiries received through multiple support channels—including telephone, email, and helpdesk systems—with efficiency and professionalism; meticulously records all interactions requiring additional research, follow-up, or intervention.

Delivers exemplary customer service by responding promptly and courteously to all queries, ensuring adherence to established Service Level Agreements (SLAs).

Executes and oversees routine HR transactions within Human Resource Information Systems (HRIS), ensuring the accurate collection of supporting documentation and secure retention in compliance with document management protocols.

Undertakes a variety of administrative responsibilities, including the end-to-end processing of employment lifecycle documentation such as unemployment claims, HR forms, employment verifications, and offboarding correspondence.

Conducts rigorous quality assurance assessments of both electronic and manual HR transactions to uphold accuracy and policy compliance.

Appropriately escalates complex or sensitive matters to the HR Shared Services Supervisor or designated Center of Excellence (COE) personnel for advanced resolution.